We are passionate with our message — Remarkable Hospitality — and are committed to share our views and insights in person, on-line and in print. We welcome your invitations to speak to your companies and groups. We encourage you to enjoy the inimitable style of our writings and musings, and, of course, you are welcome to distribute these articles. We use our Newsletters to keep you informed on cutting edge issues and challenges, as well as our progress. We are a reliable resource, prepared to serve your needs.

HP Newsletters
Recent Newsletters
9/2010	The Voice of your Customer - Ignore it at your peril
3/2010	To Which Customer Type Will You Market: Prospective or Current
2/2010	Your Brand Prominence in the Marketplace
1/2010	Hospitality Performance aligns with LRA Worldwide
12/2009	Is your Brand ready for 2010?
Prior Newsletters, Briefings, Alerts -- select a newsletter below -- Ignore the Voice of your Customer at your peril (9/2010) Marketing to Prospective or Current Customers (3/2010) Your Brand Prominence in the Marketplace (2/2010) HP aligns with LRA Worldwide (1/2010) Is your Brand ready for 2010? (12/2009) Educational Webinar with Mindshare (11/2009) Restaurant Service Seminar (11/2009) WOW!!!! (10/2009) Restaurateurs - Your Resource for Success (10/2009) Manage On-Line Guest Reviews (10/2009) Regain the Trust in your Brand (10/2009) Secure Your Brand Reputation (9/2009) Brand Management: Invigorate Your Brand (9/2009) Does your Brand need a "tune-up"? (8/2009) Rejuvenate your Brand (8/2009) How To Use Social Media To Drive Business (7/2009) The New Wave of Customer Feedback (7/2009) Increased Union Organizing (7/2009) Involve your Staff (7/2009) Why you need "Feedback" (6/2009) Solutions with a Touch of Hospitality (6/2009) Remarkable Hospitality for January (1/2009) Advantage the Guest Experience (11/2008) Remarkable Hospitality for Sept-Oct (10/2008) Mindshare Technologies Alert (10/2008) Remarkable Hospitality for July-August (8/2008) Remarkable Hospitality for May-June (6/2008) Remarkable Hospitality for April (4/2008) Health Care Customer Service (4/2008) Remarkable Hospitality for March (3/2008) Remarkable Hospitality for February (2/2008) News you can use (1/2008) Secure your Brand in the Marketplace (1/2008) Remarkable Hospitality for December (12/2007) Remarkable Hospitality for November (11/2007) Remarkable Advertising (11/2007) Remarkable Hospitality for October (10/2007) Brand Alert - Remarkable Branding (10/2007) Remarkable Hospitality for September (9/2007) Tourism Alert - "Demand Generators" (9/2007) Remarkable Hospitality for August (8/2007) Tourism Alert - "Hospitality Certified" (8/2007) Remarkable Hospitality for July (7/2007) Remarkable Hospitality for June (6/2007) Remarkable Hospitality for May (5/2007) Remarkable Hospitality for April (4/2007) Remarkable Hospitality for March (3/2007) Remarkable Hospitality for February (2/2007) News Flash: Revenue Stream for Health Care (2/2007) Remarkable Hospitality for January (1/2007) Remarkable Hospitality for December (12/2006) Remarkable Hospitality for November (11/2006) News Flash: November Marketing Alert (11/2006) Remarkable Hospitality for October(10/2006) Remarkable Hospitality for September (9/2006) We Target Your Audience (9/2006) September Market Alert (9/2006) Remarkable Hospitality for August (8/2006) "Be the Brand" (8/2006) Remarkable Hospitality for July (7/2006) Destination Development - The Brand (7/2006) Remarkable Hospitality for June (6/2006) Anguilla, Extraordinary Caribbean Treasure (6/2006) Remarkable Hospitality for May (5/2006) Relationship Makes the Experience (5/2006) Promote the Restaurant Experience (5/2006) Return on Investment For Your Efforts (5/2006) Remarkable Hospitality for April (4/2006) Capture your Visitor's Profile (4/2006) Remarkable Hospitality for March (3/2006) Energy Cost Strategies and Beyond (3/2006) A Destination Under Scrutiny - Aruba (3/2006) Remarkable Hospitality for February (2/2006) Improve Guest Relations and Your Revenue (2/2006) Remarkable Hospitality for January (1/2006) HOSPITAL~ity Initiative (1/2006) Hospitality Can Be Sexy (12/2005) Remarkable Hospitality for December (12/2005) WESTIN Knew Remarkable Hospitality (12/2005) Speakers Bureau Update (12/2005) Remarkable Hospitality for November (11/2005) "Excellence in Dining" Program (10/2005) Remarkable Hospitality for October (10/2005) "Excellence in Dining" Program (10/2005) Remarkable Hospitality for September (9/2005) Reconsider the Mission (8/2005) Remarkable Hospitality for August (8/2005) Remarkable Hospitality for July (7/2005) Roadmap for Caribbean Hospitality (7/2005) Forever Adirondack Quality Assurance (6/2005) Remarkable Hospitality for June (6/2005) The Spectrum Coach (6/2005) Breaking HP News Flashes For May (5/2005) Improve Your Competitive Edge (4/2005) Remarkable Hospitality News You Can Use (4/2005) New Program Unveiled (4/2005) Solutions on the Caribbean Journey (3/2005) Breaking News Flashes for March (3/2005) Thanks, Myrtle Beach! (3/2005) The Transitional Month (3/2005) Our Terrific Introduction to Myrtle Beach (2/2005) A Mid-Winter Mix (2/2005) Remarkable Hospitality for 2005 (1/2005) This Has Been a Banner Year (12/2004)

Articles Written by or Referencing HP
Recent Articles
3/12/2009	Gird Your Loins, Hospitality, Here Comes The Perfect Storm!
2/11/2009	We All Are Now Cobblers — improvising a "Shoe" Which People Will Buy
1/19/2009	What You Did Not Do During Good Times Is Biting You Now!
12/18/2008	Who In Your Organization Drives The Guest/Customer Experience?
11/18/2008	How To Address The "Guest Experience" With Your Staff!
11/16/2008	Radical Departure From Destination Marketing Norms
10/23/2008	Hospitality Performance Aligns With Mindshare Technologies
Prior Articles by Category
Quality Assurance/Standards -- select an article below -- "Green" In All Shades (11/14/2007) Fruit Baskets and the Guest Experience (9/12/2006) Small Lodgings Must Seek Niche (8/31/2006) Standardize the Standards (12/5/2005) Getting Hospitality ROI (11/24/2005) Competing with the "Formulas" (10/25/2005) A Destination Denies Chains (10/3/2005) How to Even the Playing Field (4/21/2005) "Total Quality Destination" (3/17/2005) Standards, Or Lack There Of? (1/17/2005) Influencing the Consumer (8/9/2004) What Value Quality? (4/17/2004)
Operations -- select an article below -- Mindshare Technologies (10/23/2008) Meeting Planners Could Go Green!! (5/19/2008) The Guest Room Of The Future (8/17/2006) Establish the Guest Relationship (2/7/2005) The Value of Customer Service (11/4/2005) Amenities War (9/15/2005) Hear Me Out (7/15/2005) Lead The Trend (6/28/2005) Customer Service (5/7/2005) Guest Evaluations (3/23/2005) Evaluating the Guest Experience (3/14/2005) The Evolution Of Amenities (2/25/2005) Guest Services (12/5/2004) Rescue From Mediocrity (11/22/2004) Restaurant Service Etiquette (10/26/2004) Back to Basics (7/6/2004)
Management -- select an article below -- We All Are Now Cobblers (2/11/2009) It's Biting You Now! (1/19/2009) Address "Guest Experience" with Staff (11/18/2008) Oregon Q Care helps Training Needs (10/7/2008) Elevate the Dining Experience (10/1/2008) Dare To Be Better (9/23/2008) The Oregon "Q Care Program" (9/11/2008) Consumer Recourse (8/28/2008) Summer Of Our Hospitality Discontent (8/14/2008) Where Is Human Resources Headed (7/10/2008) Hospitality R.O.I. Metaphor - Lets Play Ball! (6/2008) Blend Your Training Investment (4/23/2008) Traits for Success (1/22/2008) How Reliable Is Your Brand? (7/10/2007) Relationship Building Cements Brand Loyalty (7/9/2007) How Reputations Fade (6/20/2007) The hearty aroma of hospitality at risk (3/1/2007) In The Midst Of "Boom", Beware The "Bust" (2/14/2007) Wild Willy's | A Primer for Restaurant Success (2/9/2007) Which Piper To Pay? (1/22/2007) Have It Your Way! (1/10/2007) The Hotel Industry Is Getting Trashed (12/06/2006) The Hospitality Fix Is In (11/20/2006) Color Me Green (10/31/2006) The Relationship Frames the Experience (10/10/2006) Pay For Performance Programs Revisited (10/9/2006) Slippery Slope of Pay for Performance (10/2/2006) The 'Softening' of the HR Profession (10/1/2006) Overcome By Ambiance! (6/22/2006) Pay Me Now, Or Pay Me More Later (5/3/2006) Turning a Transaction into a Relationship (5/1/2006) "Don't Worry, Be Happy" (4/2/2006) Increase Revenue, Reduce Costs, Go Green (3/13/2006) CVBs Strive to Please (2/12/2006) Decline of Service, Devaluation of Product (1/9/2006) You May Have Already Missed the Boat (11/17/2005) Hospitality Recovery Plan (10/19/2005) Your Brand is About You (10/19/2005) Damage Control (10/13/2005) The Value Of Membership (9/28/2005) The Gratuity Revolution (8/23/2005) The Lights Are On, But No One Is Home! (8/1/2005) Relevance Or Revamp (7/18/2005) Hospitality "QED" (6/7/2005) Follow Trends - One Guest at a Time (6/6/2005) Woe is We (3/30/2005) Ask What Makes You Great (2/14/2005) Remarkable Hospitality (1/12/2005) New Paradigm for Hospitality (12/16/2004) Internet Forums (10/6/2004)
Employment -- select an article below -- Here Comes The Perfect Storm! (3/12/2009) Engage That "Portable Generation" (10/08/2007) Service Promise Unfullfilled (11/20/2006) Hotels Facing a Severe Shortage of Workers (9/29/2006) Employee Retention Strategies (2/16/2006) Healthcare and the Hospitality Industry (1/25/2006) Good Employee Selection (1/16/2006) Human Capital Crisis in Hospitality (1/4/2006) Ready For Pluckin' (7/27/2005) Your Greatest Asset (5/24/2005) The Industry Under Seige (5/19/2005) Great Service Grows From Great Praise (2/12/2005) Service Unions Combine (3/26/2004)
Marketing/Branding -- select an article below -- The Guest/Customer Experience (12/18/2008) Departure from Destination Marketing Norms (11/16/2008) Oregon Q Care Program (8/20/2008) On-Line Surveys (7/2008) Common Sense and Your Brand Message (7/7/2008) Print Media and Hospitality Advertising (5/7/2008) What Would You Pay for Comparable Worth? (4/3/2008) Value Must Be Honest And Inclusive (3/10/2008) Slug Through the Advertising Miasma (11/5/2007) Destination "Demand Generators" (9/17/2007) 'Hospitality Certified' Lodging Program (8/30/2007) Crusader Or What? (8/20/2007) POW + WHAM = WOW (8/8/2007) How Destinations Lose Lustre and Reputation (6/1/2007) Surprise and Delight (5/17/2007) Destination Marketing (5/16/2007) A Brand Devalued (4/7/2007) Optimize Your Advertising Dollars (3/9/2007) Media Impact On Destination Positioning (1/26/2007) New Consumer Profile (12/04/2006) Southern Hospitality (10/31/2006) What is your Brand Message? (10/16/2006) It's All About The Experience (10/5/2006) Create and Commit to a Brand World View (9/27/2006) Rekindling Hospitality Innovation (9/19/2006) Be the Brand (8/4/2006) Synergy Required for Visitor "Touch Points" (7/24/2006) Distill Your Brand (7/7/2006) Brand Your Moments of Truth (6/22/2006) Great Expectations (6/15/2006) Destination Development in the Caribbean (6/15/2006) Brand Week: Transactions to Relationships (5/22/2006) Featured Presentation for HSMAI-Georgia (4/24/2006) Mere Battles in War for Brand Awareness (4/10/2006) Planners Rule! (3/17/2006) Follow Trends, One Guest At A Time (3/16/2006) Orchestrating 'Branded Moments of Truth' (3/13/2006) A Destination Under Scrutiny - Aruba (3/7/2006) Moments of Truth for Your Hotel Guests (1/26/2006) Get Mad, Get WOW (1/19/2006) Hospitality Has Sex Appeal (1/3/2006) Woe Is Thee If WOW Ain't Now (12/29/2005) Abercrombie & Smooch (12/16/2005) Designing A Branded Experience (11/4/2005) Joint Venture to Showcase Excellence (10/5/2005) Promoting the Dining Experience (9/19/2005) Principles Make The Brand (9/16/2005) 11 P's in a Remarkable Brand (8/17/2005) Start With Your Story (8/1/2005) Welcome to the "Brand-Scape" (6/1/2005) Stake Your "Brand" Sword in the Sand (4/23/2005) Winning Brand Loyalty (4/18/2005) Oh, What A Web We Weave! (4/13/2005) The Why, What and How of WOW (3/23/2005) Creating Customer Loyalty (3/7/2005) Express Your Inner Penguin (3/3/2005) Advertising Integrity (2/16/2005) How a Phony Experience Kills a Brand (1/12/2005) ROI vs. ROL (1/11/2005) Spilling The Beans (12/17/2004) Just Tell Your Story (12/04/2004) Exceed Hopes, Not Just Expectations (11/26/2004) Your Experience Is The Brand (11/26/2004) Brand Enhancement (11/15/2004) Destination Marketing (9/21/2004) Six Factors Which Dictate Success (9/16/2004) Destination Marketing 101 (5/31/2004)
General -- select an article below -- Women In Hospitality (1/28/2008) The Cachet of Hospitality (1/17/2008) What Was the Year That Is? (1/2/2008) The Chameleon In Us All (12/19/2007) Health Care for the Spa Industry (1/31/2007) A "Green" Format to Move Forward (11/23/2006) Sustainable Hospitality(11/05/2006) The Haven: A Poem For Hoteliers (12/21/2005) Our Uneasy Psyche (9/10/2005) Hotels in Lake Placid (9/1/2005) Jacques Plots His Travels (8/16/2005) Jacques Sets Up Shop (8/8/2005) That's So Jacques (8/5/2005) A Smile is Really a Simple Thing (7/5/2005) Whiteface Region Leads Tourism Initiative (6/6/2005) Alliance with Green Suites (12/6/2004) Is Your Resort Open? (9/24/2004) Sleep On It Hotels (8/13/2004) Yes, It Really Is All About Eve (7/5/2004)

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