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HP Newsletters
Recent Newsletters
6/2008	Remarkable Hospitality for May-June
4/2008	Remarkable Hospitality for April
4/2008	Health Care Customer Service
3/2008	Remarkable Hospitality for March
Prior Newsletters, Briefings, Alerts -- select a newsletter below -- Remarkable Hospitality for May-June (6/2008) Remarkable Hospitality for April (4/2008) Health Care Customer Service (4/2008) Remarkable Hospitality for March (3/2008) Remarkable Hospitality for February (2/2008) News you can use (1/2008) Secure your Brand in the Marketplace (1/2008) Remarkable Hospitality for December (12/2007) Remarkable Hospitality for November (11/2007) Remarkable Advertising (11/2007) Remarkable Hospitality for October (10/2007) Brand Alert - Remarkable Branding (10/2007) Remarkable Hospitality for September (9/2007) Tourism Alert - Protect your "Demand Generators" (9/2007) Remarkable Hospitality for August (8/2007) Tourism Alert - "Hospitality Certified" Program (8/2007) Remarkable Hospitality for July (7/2007) Remarkable Hospitality for June (6/2007) Remarkable Hospitality for May (5/2007) Remarkable Hospitality for April (4/2007) Remarkable Hospitality for March (3/2007) Remarkable Hospitality for February (2/2007) News Flash: New Revenue Stream for Health Care (2/2007) Remarkable Hospitality for January (1/2007) Remarkable Hospitality for December (12/2006) Remarkable Hospitality for November (11/2006) News Flash: November Marketing Alert (11/2006) Remarkable Hospitality for October(10/2006) Remarkable Hospitality for September (9/2006) We Target Your Audience (9/2006) September Market Alert (9/2006) Remarkable Hospitality for August (8/2006) "Be the Brand" (8/2006) Remarkable Hospitality for July (7/2006) Destination Development - The Brand (7/2006) Remarkable Hospitality for June (6/2006) Anguilla, Extraordinary Caribbean Treasure (6/2006) Remarkable Hospitality for May (5/2006) Relationship Makes the Experience (5/2006) Promote the Restaurant Experience (5/2006) Return on Investment For Your Efforts (5/2006) Remarkable Hospitality for April (4/2006) Capture your Visitor's Profile (4/2006) Remarkable Hospitality for March (3/2006) Energy Cost Strategies and Beyond (3/2006) A Destination Under Scrutiny - Aruba (3/2006) Remarkable Hospitality for February (2/2006) Improve Guest Relations and Your Revenue (2/2006) Remarkable Hospitality for January (1/2006) HOSPITAL~ity Initiative (1/2006) Hospitality Can Be Sexy (12/2005) Remarkable Hospitality for December (12/2005) WESTIN Knew Remarkable Hospitality (12/2005) Speakers Bureau Update (12/2005) Remarkable Hospitality for November (11/2005) "Excellence in Dining" Program (10/2005) Remarkable Hospitality for October (10/2005) "Excellence in Dining" Program (10/2005) Remarkable Hospitality for September (9/2005) Reconsider the Mission (8/2005) Remarkable Hospitality for August (8/2005) Remarkable Hospitality for July (7/2005) Roadmap for Caribbean Hospitality (7/2005) Forever Adirondack Quality Assurance (6/2005) Remarkable Hospitality for June (6/2005) The Spectrum Coach (6/2005) Breaking HP News Flashes For May (5/2005) Improve Your Competitive Edge (4/2005) Remarkable Hospitality News You Can Use (4/2005) New Program Unveiled (4/2005) Solutions on the Caribbean Journey (3/2005) Breaking News Flashes for March (3/2005) Thanks, Myrtle Beach! (3/2005) The Transitional Month (3/2005) Our Terrific Introduction to Myrtle Beach (2/2005) A Mid-Winter Mix (2/2005) Remarkable Hospitality for 2005 (1/2005) This Has Been a Banner Year (12/2004)

Articles Written by or Referencing HP
Recent Articles
6/2008	Hospitality R.O.I. Metaphor - Lets Play Ball!
5/19/2008	Meeting Planners Could Paint the Destination Landscape Green!!
5/7/2008	How The Print Media Could Maximize Hospitality Advertising
4/23/2008	Blend Your Training Investment
Prior Articles by Category
Quality Assurance/Standards -- select an article below -- "Green" In All Shades (11/14/07) Fruit Baskets and the Guest Experience (9/12/06) Small Lodgings Must Seek Niche (8/31/06) Standardize the Standards (12/5/05) Getting Hospitality ROI (11/24/05) Competing with the "Formulas" (10/25/05) A Destination Denies Chains (10/3/05) How to Even the Playing Field (4/21/05) "Total Quality Destination" (3/17/05) Standards, Or Lack There Of? (1/17/05) Influencing the Consumer (8/9/04) What Value Quality? (4/17/04)
Operations -- select an article below -- Meeting Planners Could Go Green!! (5/19/08) The Guest Room Of The Future (8/17/06) Establish the Guest Relationship (2/7/05) The Value of Customer Service (11/4/05) Amenities War (9/15/05) Hear Me Out (7/15/05) Lead The Trend (6/28/05) Customer Service (5/7/05) Guest Evaluations (3/23/05) Evaluating the Guest Experience (3/14/05) The Evolution Of Amenities (2/25/05) Guest Services (12/5/04) Rescue From Mediocrity (11/22/04) Restaurant Service Etiquette (10/26/04) Back to Basics (7/6/04)
Management -- select an article below -- Hospitality R.O.I. Metaphor - Lets Play Ball! (6/2008) Blend Your Training Investment (4/23/2008) Traits for Success (1/22/2008) How Reliable Is Your Brand? (7/10/2007) Relationship Building Cements Brand Loyalty (7/9/2007) How Reputations Fade (6/20/2007) The hearty aroma of hospitality at risk (3/1/2007) In The Midst Of "Boom", Beware The "Bust" (2/14/2007) Wild Willy's | A Primer for Restaurant Success (2/9/2007) Which Piper To Pay? (1/22/2007) Have It Your Way! (1/10/2007) The Hotel Industry Is Getting Trashed (12/06/2006) The Hospitality Fix Is In (11/20/2006) Color Me Green (10/31/2006) The Relationship Frames the Experience (10/10/06) Pay For Performance Programs Revisited (10/9/06) Slippery Slope of Pay for Performance (10/2/06) The 'Softening' of the HR Profession (10/1/06) Overcome By Ambiance! (6/22/06) Pay Me Now, Or Pay Me More Later (5/3/06) Turning a Transaction into a Relationship (5/1/06) "Don't Worry, Be Happy" (4/2/06) Increase Revenue, Reduce Costs, Go Green (3/13/06) CVBs Strive to Please (2/12/06) Decline of Service, Devaluation of Product (1/9/06) You May Have Already Missed the Boat (11/17/05) Hospitality Recovery Plan (10/19/05) Your Brand is About You (10/19/05) Damage Control (10/13/05) The Value Of Membership (9/28/05) The Gratuity Revolution (8/23/05) The Lights Are On, But No One Is Home! (8/1/05) Relevance Or Revamp (7/18/05) Hospitality "QED" (6/7/05) Follow Trends - One Guest at a Time (6/6/05) Woe is We (3/30/05) Ask What Makes You Great (2/14/05) Remarkable Hospitality (1/12/05) New Paradigm for Hospitality (12/16/04) Internet Forums (10/6/04)
Employment -- select an article below -- Engage That "Portable Generation" (10/08/07) Service Promise Unfullfilled (11/20/06) Hotels Facing a Severe Shortage of Workers (9/29/06) Employee Retention Strategies (2/16/06) Healthcare and the Hospitality Industry (1/25/06) Good Employee Selection (1/16/06) Human Capital Crisis in Hospitality (1/4/06) Ready For Pluckin' (7/27/05) Your Greatest Asset (5/24/05) The Industry Under Seige (5/19/05) Great Service Grows From Great Praise (2/12/05) Service Unions Combine (3/26/04)
Marketing/Branding -- select an article below -- Print Media and Hospitality Advertising (5/7/2008) What Would You Pay for Comparable Worth? (4/3/2008) Value Must Be Honest And Inclusive (3/10/2008) Slug Through the Advertising Miasma (11/5/2007) Destination "Demand Generators" (9/17/2007) 'Hospitality Certified' Lodging Program (8/30/2007) Crusader Or What? (8/20/2007) POW + WHAM = WOW (8/8/2007) How Destinations Lose Lustre and Reputation (6/1/2007) Surprise and Delight (5/17/2007) Destination Marketing (5/16/2007) A Brand Devalued (4/7/2007) Optimize Your Advertising Dollars (3/9/2007) Media Impact On Destination Positioning (1/26/2007) New Consumer Profile (12/04/2006) Southern Hospitality (10/31/2006) What is your Brand Message? (10/16/06) It's All About The Experience (10/5/06) Create and Commit to a Brand World View (9/27/06) Rekindling Hospitality Innovation (9/19/06) Be the Brand (8/4/06) Synergy Required for Visitor "Touch Points" (7/24/06) Distill Your Brand (7/7/06) Brand Your Moments of Truth (6/22/06) Great Expectations (6/15/06) Destination Development in the Caribbean (6/15/06) Brand Week: Transactions to Relationships (5/22/06) Featured Presentation for HSMAI-Georgia (4/24/06) Mere Battles in War for Brand Awareness (4/10/06) Planners Rule! (3/17/06) Follow Trends, One Guest At A Time (3/16/06) Orchestrating 'Branded Moments of Truth' (3/13/06) A Destination Under Scrutiny - Aruba (3/7/06) Moments of Truth for Your Hotel Guests (1/26/06) Get Mad, Get WOW (1/19/06) Hospitality Has Sex Appeal (1/3/06) Woe Is Thee If WOW Ain't Now (12/29/05) Abercrombie & Smooch (12/16/05) Designing A Branded Experience (11/4/05) Joint Venture to Showcase Excellence (10/5/05) Promoting the Dining Experience (9/19/05) Principles Make The Brand (9/16/05) 11 P's in a Remarkable Brand (8/17/05) Start With Your Story (8/1/05) Welcome to the "Brand-Scape" (6/1/05) Stake Your "Brand" Sword in the Sand (4/23/05) Winning Brand Loyalty (4/18/05) Oh, What A Web We Weave! (4/13/05) The Why, What and How of WOW (3/23/05) Creating Customer Loyalty (3/7/05) Express Your Inner Penguin (3/3/05) Advertising Integrity (2/16/05) How a Phony Experience Kills a Brand (1/12/05) ROI vs. ROL (1/11/05) Spilling The Beans (12/17/04) Just Tell Your Story (12/04/04) Exceed Hopes, Not Just Expectations (11/26/04) Your Experience Is The Brand (11/26/04) Brand Enhancement (11/15/04) Destination Marketing (9/21/04) Six Factors Which Dictate Success (9/16/04) Destination Marketing 101 (5/31/04)
General -- select an article below -- Women In Hospitality (1/28/08) The Cachet of Hospitality (1/17/08) What Was the Year That Is? (1/2/08) The Chameleon In Us All (12/19/07) Health Care for the Spa Industry (1/31/07) A "Green" Format to Move Forward (11/23/06) Sustainable Hospitality(11/05/06) The Haven: A Poem For Hoteliers (12/21/05) Our Uneasy Psyche (9/10/05) Hotels in Lake Placid (9/1/05) Jacques Plots His Travels (8/16/05) Jacques Sets Up Shop (8/8/05) That's So Jacques (8/5/05) A Smile is Really a Simple Thing (7/5/05) Whiteface Region Leads Tourism Initiative (6/6/05) Alliance with Green Suites (12/6/04) Is Your Resort Open? (9/24/04) Sleep On It Hotels (8/13/04) Yes, It Really Is All About Eve (7/5/04)

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