Dear Colleagues,

The Scores are in, nation-wide, regarding Customer Service results for Health Care Facilities. How did you do?

Make no mistake about it. How you engage your patients and visitors in your Hospital or Medical Center is now recorded and becomes another means for them to make a decision — to utilize your services or go elsewhere. We can help:

http:// www.hospitalityperformance.com/services/ HOSPITAL~ity_Initiative.pdf

This is a competitive era and reputations (not to mention financial stability) are on the line.

It is about the Experience!

Call us for a Consultation.

— John R. Hendrie
Hospitality Performance